Returns & Refund
We'll try our best to get your order with you as soon as possible, but in addition to the below shipping days kindly allow an extra 48 hours for us to handcraft your bag & package your order with love & care!
DELIVERY (Once dispatched from our shop)
Orders over 500 EUR receive worldwide delivery!
We only use reputable global couriers to ship our product around the world.
For more information on delivery of your order please contact our customer service team at firstname.lastname@example.org or call +30 210 83 29 921
Orders shipped outside of the European Union (EU) will be subject to custom taxes and duties.
This cost is the responsibility of the customer and is payable on receipt of delivery of goods.
Please check carefully your local custom tax and duty costs.
Should you wish to return an item, we are happy to offer an exchange or refund for full priced goods provided you request a return within 7 days of receiving your item. Your item must then be returned to us within 7 days after you request a return. For sales goods please see here RETURNS&EXCHANGES.
Contact our customer services team at email@example.com or call +30 210 68 24 244 to receive your free return label.
All items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund on items that are scratched, damaged or not in their original packaging.
For full return conditions please see here RETURNS&EXCHANGES.
Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any monies returned to you in the event you return one of our products. Please allow 5 working days once we receive your product for Callista Crafts to process your return, plus allow for a further 5 days for banks to clear funds on your account.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Callista Crafts. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note: We do not offer any exchange or refund on any Bespoke Bag orders. See above for faulty items.
If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. Exchanged items will only be dispatched once returned goods have undergone quality checks and are subject to product availability at the time of return.
Please note: This does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, he will be issued a credit note to the value of the item when he purchased it. If a customer exchanges a product and there is a difference in the final balance, he will be issued a credit note which can be redeemed on his next purchase.
We offer a complimentary repair service for 6 months from the day you purchased if we define that the problem with the product has occurred not from ill-usage but with a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to firstname.lastname@example.org . Shipping and customs charges for returning the product will not be covered by Callista Crafts.
Please note: General wear and tear will not be covered by this service and all complimentary repairs are at the discretion of Callista Crafts.
If you have had a product for more than 6 months that requires a repair please follow the same process. We will then assess the work that is required and provide you with a quote and information on how to proceed.
Please note that we will require valid proof of purchase before we proceed with any repair.